Question 1

What is RZNATION?

Accepted Answer

RZNATION provides gaming products and access licenses. Each purchase is tied to your account and its service status is tracked on the Status page.

Question 2

How fast is delivery after I buy?

Accepted Answer

Licenses appear on your Dashboard after a successful balance checkout. Online payments and balance top-ups are currently unavailable.

Question 3

Do you offer refunds?

Accepted Answer

No, sales are final under the current policy. Review a product’s status and description carefully before purchasing.

Question 4

Is there a risk of getting banned?

Accepted Answer

There is always a risk of being banned when using third-party game software. Current status is not a guarantee about the future.

Question 5

My antivirus flagged an installer. What should I do?

Accepted Answer

Verify the source before running any file, and contact Support if you are unsure.

Question 6

What do the service statuses mean?

Accepted Answer

Each product’s current status appears on the Status page. A product that needs an update is marked accordingly until it is ready.

Question 7

What happens when a game updates?

Accepted Answer

Product status is monitored. If a product needs an update, it is marked as updating until it is ready.

Question 8

Can I use one license on multiple devices?

Accepted Answer

A license key is tied to one activation. Contact Support if you need help moving to a new device.

Question 9

What payment methods do you accept?

Accepted Answer

Online card payments and balance top-ups are currently unavailable. If your account has enough existing balance, you can use it to buy products.

Question 10

What games do you support?

Accepted Answer

The current list is on the Products page. Availability and service status differ by game.

Question 11

How long does a license last?

Accepted Answer

Duration depends on the pricing option for that product and is shown on its product page.

Question 12

How do I contact support?

Accepted Answer

Open a ticket from the Support page and track replies from your account.

Frequently asked questions